Returns & Exchanges

Select Start a Return above and enter the email address and order number associated with your purchase. You may also select Your Orders from your order-confirmation or delivery-confirmation email.

If you cannot locate your order or need assistance, email info@castleflexx.com or call (404) 566-5190.

To qualify for a return or exchange:

• Submit your request within 30 days of delivery.
• Return the product with all included parts and accessories.
• The product must not have stains, scratches, or other damage.
• Include the original packaging whenever possible.
• Items identified as final sale before purchase cannot be returned.

Luxury Edition: Please keep the clear protective film on the FlexxBar weight while deciding whether to keep your device. A Luxury Edition with the protective film removed is not eligible for return.

If your order includes Redo Return Coverage, the return label for an eligible return or exchange is included.

If you did not purchase Redo Return Coverage, a $19.99 return-label fee will be deducted from your eligible merchandise refund.

FlexxMat: Because the FlexxMat is an oversized item, an $80 return-shipping fee applies to every FlexxMat return. FlexxMat returns are not eligible for a free return label through Redo Return Coverage.

Once your return is received and inspected, we will email you with its status. Approved refunds are issued to the original payment method, less any applicable return-shipping fee.

Your bank or credit card company may require additional time to post the refund to your account.

If your order arrives damaged, defective, or incorrect, please email info@castleflexx.com as soon as possible. Include your order number, a description of the problem, and clear photographs when applicable.

Once confirmed, we will provide instructions and arrange an appropriate replacement at no additional return-shipping cost.

Redo Package Protection covers eligible shipping problems such as loss, theft, transit damage, or delivery to the wrong address. It is separate from Redo Return Coverage.

If your order included package protection, submit your claim through the Redo portal. Coverage permits one replacement for an approved shipping claim. Once the replacement is successfully delivered, the shipping claim is considered resolved and the replacement is final sale.

If your order did not include package protection, contact us at info@castleflexx.com so we can review the situation.

CastleFIT Annual Membership purchases include a 60-day satisfaction guarantee beginning on the purchase date.

To request a refund within that period, email info@castleflexx.com with the email address associated with your membership.

Canceling a future renewal and requesting a refund are separate actions. Please state clearly if you would like both completed.

Orders delivered within the United States and Canada follow the eligibility requirements above.

At this time, orders delivered outside the United States and Canada are final sale because of international return-shipping costs. If an international order arrives damaged or incorrect, contact us so we can help.

Before returning your device, our team can help confirm your size and show you how to use CastleFlexx comfortably. Visit our instructional videos or email info@castleflexx.com for assistance.

Requesting help does not reduce your original return period unless we confirm an extension in writing.