Refund Policy

All CastleFlexx items are 30 day satisfaction guaranteed.

 

Add Redo Insurance = Free returns and exchanges for 30 days.

Didn't get the Redo Insurance? Returns/Exchanges are $19.99

 

(Luxury Edition owners, please leave the protective clear film on the FlexxBar weight until you are positive you are keeping your game-changing mobility and chronic pain device)

 

CastleFIT Annual Subscription - 60 Day Satisfaction Guarantee + 12-month product insurance on your device purchase (One year worry-free)

 

CastleFIT One Year Access - 30 Day Satisfaction Guarantee.

 

Private Lessons with our clinicians must be used within 4 weeks from receipt of product (Email info@castleflexx.com to schedule your Zoom lesson).

 

International Orders - Due to large shipping fees, All sales are final. Returns are not allowed for outside USA and Canada.

 

(FlexxMat returns are $80)

1. Broken or Defective Product?

If your CastleFlexx arrives broken or defective, please reach out to us at info@castleflexx.com and share any additional information or pictures as to what happened to your product so we can replace it immediately. Our team will be able to assist you and provide more information on how to return your product and receive a replacement.

2. Not 100% sure about a return? Do you need more help using the CastleFlexx?

If you are unsure about returning your CastleFlexx and need additional assistance using it, our CastleFlexx YouTube channel has basic starter videos for you to make sure you own the correct size and to guide you on best practices.

3. Start a Return

Just find the email we sent you with your orginal order confirmation and click the Start Return button. If you have Redo Insurance, returns are automatically taken care of for you with the touch of a button.